If a payment is sent using invalid payment details and is returned, the corresponding payee record in the Payees list will be marked as Invalid, as shown below.

To restore the payee to an Active status, update the payment details by selecting the payee and choosing Edit from the side panel.

Ensure all payment details are entered accurately so future payments are processed correctly and to prevent returned or bounced payments.

Important: Remain vigilant against online scams. It is strongly recommended to contact the payee directly to verbally confirm any new or updated payment instructions before updating bank details or submitting payments.