QuickBooksTroubleshooting
After paying a bill through PayRewards, you may notice it still shows as unpaid in QuickBooks. Here's what to check depending on when you made the payment.
Before auto-reconciliation is available: manual update required
Automatic reconciliation — where PayRewards marks bills as paid in QuickBooks on your behalf — is not yet available. Until it is, you'll need to update the bill status in QuickBooks manually after completing a payment in PayRewards.
How to manually mark a bill as paid in QuickBooks
- 1 In PayRewards, go to Transactions and locate the payment. Note the payment amount, date, and vendor.
- 2 In QuickBooks Online, go to Expenses > Vendors and open the relevant vendor.
- 3 Locate the bill and open it.
- 4 Select Make payment and record the payment with the amount and date matching your PayRewards transaction.
- 5 Save. The bill will now show as paid in QuickBooks.
Once auto-reconciliation is available, this step is no longer needed
When auto-reconciliation ships, bills paid through PayRewards will be automatically marked as paid in QuickBooks. No opt-in or setup required — it will happen in the background once your payment is processed.
Once auto-reconciliation is live: bill still showing as unpaid
If auto-reconciliation is live and a bill is still showing as unpaid in QuickBooks, check the following:
The payment is still processing
Auto-reconciliation happens once your payment is fully processed, not at the point of authorization. Check the status of your payment in the PayRewards Transactions view. If it's still showing as Processing, allow time for the payment to complete before the QuickBooks status updates.
The QuickBooks connection has lapsed or disconnected
If the connection between PayRewards and QuickBooks was interrupted after payment, the reconciliation may not have completed. Go to Settings > Integrations to check the connection status. Reconnect if needed and contact support if the bill status doesn't update.