At PayRewards, it is understood that circumstances may change and a payment may need to be canceled. The information below outlines how to complete the process:

When can a payment be canceled?

A payment may be canceled prior to its completion under the following conditions:

• Scheduled for a Future Date: If a payment is scheduled for a future date, it may be canceled at any time before the scheduled processing date.

• Not Yet Processed: If the payment has not yet begun processing, the PayRewards team can initiate cancellation.

What if the payment has already been processed?

If processing has already commenced but funds have not yet been remitted to the payee, PayRewards may be able to facilitate a refund. Please note the following:

• Waiting for Clearance: Once processing begins, funds must clear into PayRewards’ bank account before a refund can be issued. Estimated clearing timeframes:

  • Card payments: 1–2 business days

  • ACH/bank transfers: 2–3 business days

• Service fees are non-refundable: Once a payment has been processed, any associated service fees cannot be refunded, as these fees are incurred during payment processing.